Order Support
Shipping, order issues and documentation questions answered by a person, within one working day.
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All products are sold strictly for laboratory research use by qualified buyers. By placing an order you confirm you are purchasing for research purposes only and will not use, sell or distribute any product for human or veterinary consumption. Orders may be refused at our discretion.
We collect the information needed to process your order, handled securely through Shopify's checkout, and may also use it for marketing, advertising and to personalize product recommendations, as permitted by law. We do not sell customer data. See our full Privacy Policy for details.
We accept orders worldwide, with available destinations shown at checkout. Shipping is $19 USD for one pen and free for two or more pens. Orders are placed without online payment. Our team emails you to arrange payment and confirm delivery details. We dispatch after payment is received and email tracking at dispatch.
Due to the nature of the product, all sales are final and we do not accept returns. If your order was affected by a shipping error or lost in transit, contact support with your order number and we will look into it.